The British Association of Removers Code of Practice.

When you are moving home, hiring a removal film that is a member of The British Association of Removers (BAR) will give you the extra confidence and peace of mind you need during one of life’s more stressful experiences.

As a member of BAR we subscribe to the BAR Code of Practice designed to help members maintain the highest standards of service and to protect customers’ interests.

You can check that any removal company you are thinking of using is a BAR member by visiting the BAR website at www.bar.co.uk or contacting the BAR Head Office on 01923 699480.

What is the Code of Practice?

The Code sets out the standards that furniture removal companies should comply with regarding service, fair trading, advertising and handling of complaints.

The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Chartered Trading Standards Institute.

Compliance with the Code is mandatory for all member of BAR.

BAR key commitments to you.

We promise that we will act fairly and reasonably in all our dealings with you and uphold al the standards contained in the Code. Our key commitments are as follows:

  • We will make sure that our advertising and promotional literature is clear and not misleading.
  • We will give you a clear description, price and timetable for the work to be carried out.
  • We will offer insurance or other protection options.
  • We will explain clearly our liability for loss or damage, the time limit for making claims, and cancellation / postponement rights and charges.
  • We will provide staff who are courteous, competent and committed to providing a high standard of service.
  • We will deal quickly and sympathetically with things that go wrong.
  • We will publicise this Code, have copies freely available and make sure our staff are trained to put it into practice.

How to make a complaint.

In the event of a problem arising, or if you have a complaint about the removal service, we will explain how to submit you complaint and we will endeavour to deal with this fairly, speedily and efficiently.

In the event of a dispute relating to the provision of a service covered by this Code, which cannot be resolved, either the Customer or the Member may refer it to the low cost independent Alternative Dispute Resolution (ADR) provided by the Association, on consumer.affairs@bar.co.uk Tel: 01923 699 486. Referral of a dispute to the ADR scheme does not prevent the Customer from taking subsequent legal action.

For more information on the Code of Practice, please visit the BAR site –  Click here.